ku998 Privacy Policy — Your Information Is Our Responsibility
Your personal information is completely secure on the ku998 platform. This policy explains in detail how we collect, use, and protect your data.
This Privacy Policy ("Policy") sets out the terms governing the collection, processing, storage, and use of personal information between the ku998 platform ("we", "us", "ku998") and its users ("you", "your"). Please read this policy carefully. By registering an account on ku998 or using the platform, you are agreeing to all the terms of this policy.
1. Types of Information We Collect
ku998 collects various types of information from you. This information comes from two main sources — what you provide directly and what is collected automatically through your use of the platform.
1.1 Information You Provide Directly
The information you provide during registration and account management includes:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID or passport number (when identity verification is required)
- bKash, Nagad, Rocket, or Upay account details (for transactions)
- Any other information you choose to provide
1.2 Automatically Collected Information
The following information may be collected automatically while you use the platform:
- IP address and device identifier
- Browser type, operating system, and device model
- Time spent on the platform and the date and time of visits
- Game history, betting activity, and transaction records
- Information collected through cookies and similar tracking technologies
- Location data (approximate, IP-based)
2. Purposes for Using Your Information
ku998 uses collected information for specific and legitimate purposes. We never sell your information to third parties. Your information may be used for the following purposes:
- Account Management: To handle registration, login, and account security.
- Identity Verification: To prevent fraud and confirm age (21+ only).
- Transaction Processing: To complete payments via bKash, Nagad, Rocket, and Upay for deposits and withdrawals.
- Customer Support: To provide assistance via 24/7 Bengali live chat and email.
- Responsible Gaming: To identify excessive gaming and provide support where needed.
- Platform Improvement: To enhance user experience and resolve technical issues.
- Legal Compliance: To comply with applicable laws and regulations.
- Security: To prevent fraud, money laundering, and other illegal activity.
3. Data Storage and Security
ku998 stores your personal information while maintaining the highest security standards. The key features of our security measures are outlined below:
3.1 SSL Encryption
All data transmission on the platform is protected by 256-bit SSL encryption technology. This keeps your personal and financial information completely secure.
3.2 Retention Period
Your information is stored for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period as required by law.
3.3 Technical Safeguards
- Firewalls and intrusion detection systems
- Two-factor authentication for server access
- Regular security audits and vulnerability assessments
- Restricted staff access — only authorized personnel can view your information
4. Sharing Information with Third Parties
ku998 does not sell or rent your personal information to any third party. However, information may be shared with specific third parties in the following limited circumstances:
4.1 Payment Processors
Necessary payment information is shared with bKash, Nagad, Rocket, and Upay to complete financial transactions. These organizations are governed by their own privacy policies.
4.2 Technology and Service Providers
Limited and necessary information may be shared with game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, Ezugi) and technology service providers. These suppliers are bound by confidentiality agreements with us.
4.3 Legal Obligations
Information may be shared with authorities in response to a court order, government directive, or any other legal requirement. ku998 always complies with applicable law.
4.4 Organizational Changes
In the event of a merger, acquisition, or business transfer, your information may be transferred to the new entity, but the terms of this policy will continue to apply.
5. Cookie Policy
The ku998 platform uses cookies to improve the user experience. Cookies are small text files stored in your browser.
5.1 Types of Cookies
- Essential Cookies: Required for the platform to function properly. These cannot be disabled.
- Functional Cookies: Remember your preferences and settings (such as language and login status).
- Analytics Cookies: Generate statistics to help us understand how the platform is being used.
5.2 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling certain cookies may mean some platform features do not work correctly.
6. Your Rights
ku998 believes you should have full control over your own information. Under this policy, you have the following rights:
- Right to Access: You can find out what information we hold about you.
- Right to Correction: You can request that incorrect or incomplete information be corrected.
- Right to Deletion: In certain circumstances, you can request that your information be deleted.
- Right to Restrict Processing: You can limit how your information is used for certain purposes.
- Right to Object: You can object to your information being used for marketing purposes.
- Right to Data Portability: You can request your information in a structured format.
To exercise these rights, send an email to [email protected] or contact us via 24/7 live chat.
7. Child Protection Policy
ku998 provides services only to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we learn that a minor is using the platform, their account will be closed immediately and all related information will be deleted. If a parent or guardian believes their minor child has used this platform, please contact us immediately.
8. International Data Transfers
ku998's servers and technology infrastructure may be located in various countries. Your information may be processed in different countries as needed. We ensure that regardless of where information is processed, the protection standards set out in this policy are maintained. Appropriate agreements and contractual safeguards are put in place for international data transfers.
9. Third-Party Websites and Links
The ku998 platform may sometimes reference third-party websites. ku998 is not responsible for the privacy policies of these external sites. We advise you to carefully read the privacy policy of any third-party website before using it.
10. Policy Changes
ku998 reserves the right to change or update this privacy policy at any time. If significant changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of the policy. Continued use of the platform after any changes means you are considered to have accepted the updated policy. We therefore recommend reviewing this policy regularly.
11. Responsible Gaming and Data Protection
Responsible gaming is a core value at ku998. Using information about your gaming activity, we can identify signs of excessive gaming and provide support where needed. Information collected for this purpose is used solely for user protection, never for marketing or any other purpose. To learn more about responsible gaming, visit our Responsible Gaming page.
12. Contact Us
If you have any questions, complaints, or requests to correct information regarding this privacy policy, you can reach us in the following ways:
Contact Information
Email: [email protected]
Live Chat: 24/7 Bengali support available
Response Time: Email inquiries are generally responded to within 24-48 hours
Your privacy is very important to us. We are always committed to protecting your information and are ready to address any concerns you may have.