ku998 Terms and Conditions

General Provisions

1.1 Introduction

ku998 is an online gaming and sports betting platform for players in Bangladesh. This Bengali version of these Terms shall prevail over any version prepared in English or any other language, and shall be considered final in the event of any dispute.

1.2 Scope of Terms

These Terms apply to the ku998 website, mobile platform, software and all services provided through them. Alongside these Terms, our Privacy Policy and Responsible Gaming Policy are equally in effect and form an integral part of these Terms.

1.3 Definitions

The following terms used in these Terms and Conditions carry specific meanings:

• "Platform" — The ku998 website and all associated services.
• "User" or "Player" — Any person who accesses services through a registered account on ku998.
• "Account" — A user's personal profile and fund management centre on the ku998 platform.
• "Bonus" — Incentive funds or benefits granted by ku998, subject to the fulfilment of specific conditions.
• "Funds" — Real money and bonus balance held in a user's account.

Eligibility and Registration

2.1 Age Requirement

Opening an account and using services on ku998 is only permitted for persons aged 21 or above. Only those aged 21 and over may participate on this platform. ku998 may request the necessary documents for age verification at any time. Providing false information about age may result in the immediate closure of the account and forfeiture of funds.

2.2 Single Account Policy

Only one account is permitted per individual, household, address, device or IP address. Creating or operating multiple accounts is strictly prohibited. If such a violation is detected, all associated accounts will be cancelled and all balances will be forfeited.

2.3 Registration Information

All information provided at the time of registration — including name, date of birth, address, mobile number and payment details — must be completely truthful, accurate and up to date. ku998 reserves the right to verify information at any time. Providing false or incomplete information will result in the suspension or cancellation of the account.

2.4 Account Security

It is your responsibility to keep your account username and password completely confidential. Sharing your login details with any third party is prohibited. If any unauthorised use of your account is detected, please notify our support team immediately.

Account Management

3.1 Account Verification (KYC)

ku998 follows a Know Your Customer (KYC) policy. Before processing withdrawals or for transactions above a certain amount, we may request a national identity card, passport or other government-issued documents. ku998 reserves the right to place withdrawals on hold until the verification process is complete.

3.2 Account Closure

Any player may request the closure of their account at any time. In such a case, any valid balance remaining in the account will be withdrawable, however any unused bonuses will be cancelled. Account closure requests must be made through our support team.

3.3 Account Suspension or Cancellation by ku998

ku998 reserves the right to suspend or cancel an account in the following circumstances:

• Any violation of these Terms.
• Suspicion of fraud, deception or illegal activity.
• Providing false or inaccurate information.
• Failure or non-cooperation with KYC verification.
• Operating multiple accounts.
• Abuse of the bonus system.

Deposits and Withdrawals

4.1 Deposit Terms

The minimum deposit amount on ku998 is ৳100. The same minimum deposit limit applies to all payment methods. The maximum deposit limit may vary by payment method and ku998 may change it at any time.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. For successfully verified accounts, withdrawals are generally processed within 5 to 30 minutes. In special circumstances where additional verification is required, this time may be longer.

The following conditions apply to withdrawals:

• Withdrawals may only be made to the user's own registered payment account.
• Funds associated with any active bonus wagering requirement will remain on hold until that requirement is met.
• ku998 may delay the withdrawal process until KYC verification is complete.
• If fraud is suspected, ku998 reserves the right to place a withdrawal on hold until the investigation is concluded.

4.3 Transaction Verification

ku998 reserves the right to review all financial transactions. Additional verification may be required for unusual transactions. All transactions are secured through SSL encryption.

Bonuses and Promotional Offers

5.1 Welcome Bonus

Newly registered players on ku998 can enjoy a 100% bonus on their first deposit, up to a maximum of ৳8,000. A 25x wagering requirement applies to the welcome bonus. This means winnings from the bonus cannot be withdrawn until betting equal to 25 times the bonus amount has been completed.

5.2 Bonus Terms

• Each bonus has a specific validity period; if the wagering requirement is not met within the set time, the bonus and any winnings derived from it will be cancelled.
• Betting limits on certain games may apply while a bonus is in use.
• The option to claim another bonus may not be available while one bonus is active.
• Bonuses will not apply to deposits made through a third party.
• ku998 reserves the right to modify, suspend or cancel any bonus offer.

5.3 VIP Program

ku998 has three VIP tiers: Bronze, Silver and Gold. Weekly cashback rewards apply at each tier — up to 0.5% at Bronze, up to 1.0% at Silver and up to 1.5% weekly cashback at Gold. Players can advance to higher VIP tiers through regular active participation.

5.4 Bonus Abuse

Creating multiple accounts, changing payment methods or using any other strategic manipulation for the purpose of obtaining bonuses is strictly prohibited. If such a violation is detected, all bonuses and related winnings will be cancelled and the account will be permanently closed.

Betting and Gaming Rules

6.1 General Gaming Rules

Slots, live casino, cricket betting, fishing games and many more are available on the ku998 platform. All games are conducted in a fair and transparent manner (fair play). The specific rules of each game are detailed in the game interface.

6.2 Betting Limits

ku998 reserves the right to set minimum and maximum betting limits on specific games or events. These limits may vary based on the type of game, the player's VIP tier and other circumstances.

6.3 Technical Errors

Any transaction that occurs due to a technical error in a game or system may be considered void. In such circumstances, ku998 will make a decision after an appropriate investigation and will endeavour to provide fair compensation to the affected player where possible. Abnormal winnings resulting from an error will not be considered valid.

6.4 Cricket and Sports Betting

For cricket and other sports betting, specific rules regarding the outcome of a bet in the event of a match cancellation, postponement or change will apply, as stated in the details of each event. ku998 relies on data from third-party data providers and is not responsible for any errors in that data.

Prohibited Activities

The following activities are strictly prohibited on the ku998 platform:

• Using funds for illegal purposes or money laundering.
• Creating or operating multiple accounts.
• Manipulating or abusing the bonus system.
• Using software bots, automated scripts or artificial intelligence to gain a gaming advantage.
• Attempting to breach the platform's security systems or hacking.
• Colluding with other players to gain an unfair advantage (collusion).
• Using a false identity or transferring someone's account.
• Intentionally exploiting any bug or vulnerability in the platform.
• Harassing, threatening or abusing other players.

Personal Data and Privacy

8.1 Data Collection and Use

ku998 collects personal data from users that is necessary for registration and the provision of services. This data is stored and used in accordance with our Privacy Policy. We never sell user data to third parties.

8.2 Data Security

All personal and financial information is protected by industry-standard SSL encryption technology. ku998 is committed to maintaining the highest standards of data security.

8.3 Cookies

ku998 uses cookies to improve the user experience on the platform and to maintain service quality. By continuing to use the platform, you are considered to have consented to the cookie policy.

Responsible Gaming

9.1 Gaming for Entertainment Purposes

ku998 firmly believes that gaming is a recreational activity and should never be considered a source of income or a means of solving financial problems. We encourage all players to enjoy games responsibly.

9.2 Self-Control Tools

ku998 provides the following tools to protect players:

• Deposit Limits: Set a maximum limit on daily, weekly, or monthly deposits.
• Self-Exclusion: Temporarily or permanently suspend your account for a specified period.
• Break: Take a break from gaming for a specified period at any time.
• Budget Setting: Set a limit on your monthly spending.

9.3 Age Limit 21+

ku998 strictly enforces the 21+ age rule. It is the account holder's responsibility to prevent minors from using the platform. For more information on responsible gaming, please visit our Responsible Gaming page.

Limitation of Liability

10.1 Service Availability

ku998 strives to keep the platform running without interruption, however temporary disruptions may occur due to technical maintenance, upgrades, or unforeseen circumstances. ku998 will not be liable for any compensation in such situations.

10.2 Liability for Losses

ku998 is not responsible for financial losses arising from a user's own gaming decisions. Gaming inherently carries financial risk and all players enjoy the games with awareness of this fact. ku998 is not liable for losses caused by issues with third-party networks or devices.

10.3 Third-Party Game Providers

Third-party game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming and others are available on the ku998 platform. These providers' own terms and conditions may apply. ku998's liability is limited in the event of any issues caused by a game provider's system failure.

Changes to Terms

11.1 Right to Make Changes

ku998 reserves the right to partially or fully change, amend, or update these terms at any time. Players will be notified of significant changes via email or through a notice on the platform.

11.2 Effective Date of Changes

Any changes to the terms will take effect from the date of publication. By continuing to use the platform after changes are made, the user will automatically be considered to have accepted the new terms. If the user does not agree to the new terms, they may close their account.

Contact

12.1 Support Services

If you have any questions, clarifications, or complaints regarding these terms, please contact us through our 24/7 Bengali live chat support. Our support team is ready to assist at any time, day or night.

12.2 Dispute Resolution

In the event of a dispute, please contact our support team first. ku998 strives to resolve all disputes impartially and on the basis of fairness. You will always have the opportunity to share your feedback regarding our decisions.